Shipping & Returns Policy

  1. When will I receive my order?

    In stock items will be shipped out within 3 days and please expect to receive it within 1-2 weeks.

    Pre-order items will be shipped out within 3-4 weeks and please expect to receive it within 5-6 weeks.

    Please note however, that if your order has a combination of In Stock and Pre-order items, we will reserve the In Stock item for you whilst waiting for the Pre-order item to arrive. Once all items have reached us, we will complete the order and deliver it to you.

  2. What is a Pre-order item and how long is the processing time?

    Pre-order items are items that have been sold out at the time of your purchase. We will need to restock them from our overseas partners and have them shipped in, which is the reason for the longer processing time.

    We compile orders for Pre-order items on a weekly basis. These orders will then take 1-2 weeks to arrive at our overseas partner. At our overseas partner, the order will then be shipped out every two weeks to Malaysia. Once the stock has arrived in Malaysia, your order will be shipped out within 3 days from our warehouse. This whole process will take between 3-4 weeks.

  3. Why is my order taking longer than usual?

    If your order is for an In Stock item, the longer processing time could be a result of a high and unexpected influx of orders.

    If your order is for a Pre-order item, the longer processing time could be because your order took longer than expected to arrive at our overseas partner and missed the scheduled shipment to Malaysia. Rest assured your order will then be rescheduled to the next shipment date.

  4. What courier service does Favful use?

    We use our preferred and trusted national courier service, Poslaju.

  5. How do I add/change my shipping address?

    You can change your shipping address within an hour of placing your order by contacting us at

  6. How much is the shipping fee?

    We provide free shipping to:

    • West Malaysia with a minimum spend of RM 150
    • East Malaysia with a minimum spend of RM 250

    Standard shipping fee:

    • RM 7 for all of West Malaysia
    • RM 15 for all of East Malaysia

    Shipping to Brunei is calculated by total package weight:

    • RM 65 for less than 0.5kg
    • RM 82.50 for 0.5 ~ 1kg
    • RM 105 for 1 ~ 1.5kg
    • RM 125.50 for 1.5 ~ 2kg
    • RM 150 for 2 ~ 2.5kg
    • RM 170 for 2.5 ~ 3kg
    • RM 192.50 for 3 ~ 3.5kg
    • RM 215 for 3.5 ~ 4kg
    • RM 237.50 for 4 ~ 4.5kg
    • RM 257.50 for 4.5 ~ 5kg

    Shipping to Singapore is calculated by total package weight:

    • RM 25 for less than 0.5kg
    • RM 27.50 for 0.5 ~ 1kg
    • RM 30 for 1 ~ 1.5kg
    • RM 32.50 for 1.5 ~ 2kg
    • RM 35 for 2 ~ 2.5kg
    • RM 40 for 2.5 ~ 3kg
    • RM 45 for 3 ~ 3.5kg
    • RM 47.50 for 3.5 ~ 4kg
    • RM 50 for 4 ~ 4.5kg
    • RM 52.50 for 4.5 ~ 5kg

    Please take note: Any import duties and taxes that are charged once the parcel has reached the destination country must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you’ve any questions regarding the charges, please contact your local customs.

  7. What is Favful’s return policy?

    We only accept returns for wrong or defective items. Shipping fees will be reimbursed to the purchaser once we have received the item.

    How to apply for a refund:

    • Send a photo of the wrong or defective items to with your order number.

    Our team will then be in touch with you within 1 business day.